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11 November 2024

The fare conditions of the ticket on cancellation or refund are clearly mentioned on the electronic ticket. Your ticket will have ‘permitted’ or ‘not permitted’ printed under the options available for cancellation. When it is permitted you may be able to get a full refund. In this WinkTravelDeals blog, we will give you a complete overview of the cancellation and refund policy.

Swiss Air Cancellation Policy Overview

On Swiss Air, Flex tickets in Economy, Premium and Business are refundable. When tickets are refundable, you will get a refund in the original form of payment after cancellation. Swiss Airways may also charge you a service fee for cancellation. In scenarios where the airline has not been able to provide you with the services, you may be eligible for a refund along with compensation under Swiss Air cancellation policy. Here are some points you should keep in mind about the cancellation policy.

An Economy Flex or Business Flex ticket may allow you to cancel your flight up to 24 hours before departure without any penalty.
Cancellation fees will be charged depending on the fare type if you don’t cancel within 24 hours of the booking.
The closer you are to the departure date, the higher will be the cancellation fee.
If Swiss Air misses the schedule for reasons within its control, you will be able to cancel and get a refund.

Swiss Air Cancellation Fee Details

Swiss gives you the flexibility of cancelling the ticket without paying a fee. The airline allows you to hold a quoted fare without payment for 24 hours when you have made a ticket reservation through the SWISS service center or ticket desk. The departure should not be less than 7 days away. The same condition applies to cancelling a ticket booked through a website, service center or ticket desk. But, you will get a full refund under Swiss Air 24 hour cancellation policy. Outside the 24-hour window, it will charge a service fee for cancelling a ticket. The charges will vary depending on the flight and cabin. Here is a look at how the airline will charge you for cancellation.

Economy Flex - The charges are least on Economy Flex. It may charge up to 100 CHF per passenger.
Business Flex - The charges are typically less than the one on Economy Flex.

How to Cancel a Swiss Air Flight?

If you have not checked in, a Swiss Air flight can be cancelled online. You should check in for the flight in the given deadline to avoid no-show cancellation. Cancellation or changes are not possible after you have checked in. You will have to call the service center for cancellation. Here is the step-by-step guide on cancelling a flight ticket.

You will have to access the booking using your booking code and last name.
If cancellation is available in your fare conditions, you will be able to cancel a ticket.
Choose the option of cancellation.
Follow the prompts shown to you on the webpage.

What is the Swiss Air Refund Policy?

For tickets that are refundable, Swiss Air will provide you a refund in the original form of payment. While the Airline promises a full refund, there may be a little change in the actual amount you get because of the charges deducted by the credit card company. Also, there might be a difference due to the value of the currency in which the refund is processed. After cancelling the ticket, you must apply for a refund separately under Swiss Air refund policy. To apply, you need to fill a proforma available on the website where you can enter the details of unused flight coupons. The airline also allows any other person to ask for a refund on your behalf. Here are certain points you should remember about the refund policy of Swiss Air.

Once you submit the refund form, flights and services for all passengers in a booking will be automatically cancelled and therefore will be no longer valid for further rebooking.
In case of voluntary cancellation, travel or medical restrictions, a refund is subject to the conditions accepted at the time of booking.

What are the SWISS refund rules?

If you haven’t used a ticket for flight, you will have to call the sales center to get the unused flight segments deleted. Not doing so will result in a no-show. The airline doesn’t give refunds for no-shows. Full refunds are also given in some scenarios. Take a look at the scenarios when the airline can offer you a full refund.

The flight got cancelled and you didn’t get rebooked on another flight.
The scheduled departure was delayed by at least 2 hours.
The scheduled arrival time at the destination got delayed by at least 2 hours.
Short-term flight disruptions caused a change in the actual departure time.

How much does it cost to change flights on Swiss Air?

If you booked your flight with Economy Light fare, rebooking will not be possible. Economy Classic ticket holders will have to pay a change fee. The change fee will range between $50 and $200. Flex ticket holders in Business and Economy will have to pay a fare difference to change the flight dates or destination. Here are some important things you must remember about rebooking.

For tickets that were booked with a travel agency, you may have to contact the concerned agency.
If the rebooked flight is cheaper, you will not be able to make the booking online as online refunds are not offered.
Rebooking online is not possible in cases where different currencies are involved.

Conclusion

Swiss Air policies are aligned with the needs of customers. The airline has a service center and a 24/7 chat assistant, Nelly. Nelly will help you round-the-clock if you need assistance with cancellation or refund. The service center will give you details on cancellation and refund policy. In case you have not been satisfied with the information you get, you can call Swiss Air at +1-(833)-626-0737. Our WinkTravelDeals executives available at +1-866-579-8033 can also be called for more clarity on the Swiss Air cancellation and refund policy.