Air New Zealand Flights Cancellation, Refund, and Baggage Policy

Booking flights with Air New Zealand is now more convenient than ever, thanks to its flexible policies and streamlined procedures. Whether you're flying Air New Zealand business class or Air New Zealand premium economy, the airline ensures a smooth experience from start to finish. This guide by WinkTravelDeals will help you navigate the Air New Zealand booking process, Air New Zealand check-in, cancellation policy, refund options, and more.

Air New Zealand Cancellation Policy

• Passengers in all classes (Economy, Premium Economy, and Business Class) may cancel their flight, but cancellation fees may apply depending on the ticket type.

• A 24-hour risk-free cancellation allows you to cancel your flight within 24 hours of booking and receive a full refund without paying an Air New Zealand cancellation fee.

• If Air New Zealand cancels your flight, they will provide an alternative flight or compensation.

• In cases of illness or medical emergencies, you can submit a medical certificate to claim a full refund.

• If you booked your ticket through a third-party travel agency, you must contact them directly for cancellations.

Air New Zealand Refund Policy

The Air New Zealand refund policy offers flexibility, but certain conditions apply:

• A full refund is available within 24 hours of booking cancellation.

• Flexichange and Flexirefund tickets allow free modifications or refunds without additional charges.

• Passengers holding Flexirefund tickets can request a full refund under the Air New Zealand Refund Policy.

• Refunds may be granted if you miss your connecting flight due to airline-related delays.

• If the airline cancels a flight due to weather, operational issues, or staffing shortages, passengers may be eligible for a refund.

• Parents traveling with infants may be eligible for full refunds under certain conditions.

• Critical medical emergencies and bereavement cases qualify for a refund upon submitting proper documentation.

Air New Zealand Baggage Policy

• Carry-on Baggage: Economy Class allows one carry-on bag up to 7 kg. Business Class and Premium Economy passengers may carry two bags up to 14 kg total.

• Checked Baggage: The number of checked bags allowed depends on your ticket type. Economy Class usually includes one free checked bag, while Business Class may include two or more.

• Excess Air New Zealand baggage fees apply if your luggage exceeds the permitted allowance.

Air New Zealand Check In Process

• Online Check-in: Available 24 hours before departure on the airline’s website.

• Mobile Check-in: Use the Air New Zealand mobile app for easy check-in and boarding pass access.

• Airport Kiosk Check-in: Self-service kiosks are available at major airports.

• Counter Check-in: If you have special requirements or excess baggage, check in at the airport counter.

Air New Zealand Manage Booking Process

1. Visit the Air New Zealand official website.
2. Go to the “Manage Bookings” section.
3. Enter your Booking Reference Number and Family Name.
4. Log in to access your booking details.
5. Modify your flight details, including:

• Adding baggage (Check Air New Zealand baggage allowance for restrictions)
• Upgrading to Air New Zealand business class or premium economy
• Changing the flight date or name
• Cancelling your flight
• Requesting a refund

Air New Zealand Deals & How to Book a Flight

• Book Early: Airfare prices are generally lower when booked in advance.

• Subscribe to Air New Zealand’s Newsletter: Get exclusive flight deals and vacation packages.

• Use Fare Alerts: Set up price alerts to track discounts on your preferred routes.

• Check Seasonal Offers: The airline frequently offers promotions on domestic and international flights.

How to Contact Air New Zealand Customer Service?