Privacy Policy

This Privacy Notice is set out on how Farehuts, registered at Woodberry House, 2 Woodberry Grove Finchley, London. N12 0DR (United Kingdom) and incorporated in the United Kingdom, and it is associated with the trading names, and it protects the privacy of the personal information.

Farehuts recognize and understand the importance of personal data, and we are dedicated towards in respecting the privacy and protecting the personal information.

1. What information we collect and why?
We collect, use and disclose the personal information to describe our duties as a travel agent. We make and manage the travel bookings on behalf of the customers. While in the course of relationship we also collect the following:
A. Personal Contact Details: Such as Full Name, Contact details, Telephone Number, Residential Address, and the email address.
B. Passport number, Date of birth and Nationality: If it all required by the Airline
C. Payment information: Primary Cardholder Name, Card Number, Expiration date, and the Security Number
D. Passengers Contact Numbers, car rental scheme and hotel room preferences (if needed)
E. Health issues and Dietary requirements: It is relevant to the travel arrangements or it is required by the relevant travel service provider such as an accommodation or the tour providers.
F. Information is provided by filling the forms: Such as email address, from where you know about us and what is the travel preferences. With all this information we will keep you updated with all the latest offers and products deals
G. Call Recordings - Calls is recorded for the purposes to keep an eye on the quality control
H. Social Media - By dealing with the social media such as Instagram, Facebook, Twitter will be restricted by the privacy policies with due respect of the social media companies
I. IP Address and Cookies – While using our website our server record the data in regards to the device and the network which you are utilizing to connect with us, which is included of IP address

2. How we collect the information?
We generally collect the personal data from the information which you submit while being in a relationship with us. The mentioned data is collected from the following sources:
A. Information we collect when you make a purchase or browse inquiries, related to the travel arrangement through the phone, email or the website
B. When you subscribe for a subscription to receive marketing information from us such as e-newsletters
C. When you speak to our customer services support team
D. When you enter or register yourself for the promotions. In some of the cases, it might be necessary for us to collect the personal information from a third party. This is when a person make the travel booking on the behalf which is included of travel arrangements which are used by you. Such as a family or group of booking or a travel booking prepared for you or done by the employer. This occurs, when will trust the authority of the person who is making the travel booking on behalf of the traveller. When you initiate a travel booking on behalf of another person such as, a family or group of people booking or a travel booking prepared for an employee, you agree that you have accepted the interest of the other person for us that is to collect, to use and to disclose the other person's personal information in accordance with the Notice.

3. How we use the personal data, and what is the law for doing so?
3.1 Contractual A. To perform the duties as being a travel agent. The consequences of not providing the information to complete the booking.
B. Personal and contact details are generally used for completing the travel booking. Such as payment information, dietary requirements, date of birth, passport numbers, frequent flyer numbers.

3.2 Legitimate interest
A. The direct marketing communications and the related profile help us to offer the relevant products and services, which includes in deciding whether to offer you certain products and service or not
B. The information is been utilized for broader reasons, such as: to provide you with detail of the travel confirmation and updates on the journey, to manage the flight booking and also allow to contact to the customer service.
C. We make use of the personal information and send you the marketing activities; such as special offers, new products or the competitions. It is included of emails, text messages and data messages. If you do not want to receive such of the information, you may inform us in writing that you don’t want to get such information.

3.3 With your consent
In certain situations, we collect and initiate the data with your permission. For example, when you click on a box to receive email newsletters, in such case, your personal information may be used, and will send you with the relevant promotional fare details.

4. With whom we share the personal data?
We share the personnel information with the following:
a. Primary Suppliers: Such as car rental, Airlines, Transfer providers, Hotels, Tour operators, cruise lines, and activity providers who fulfil the travel booking
b. An individual who make a third-party booking, on the behalf
c. Third parties who provide the services on the behalf, which is included of business analytics, fraud prevention credit card processing
d. As required or authorized by the applicable law, and comply with the legal obligations

5. For how long we keep the personal data in file?
a. Personal data is kept as long as it is needed or required.
b. To protect us against for any kind of contractual claims, which is basically for a period of 6 years
C. Records are kept in a line with the legal and regulatory requirements and under the guidance.

6. Your rights
Below is a list of the rights that you can avail the personal information that we process. You have the right to
a. Confirm with us so data can be initiate
b. Request to use the personal data we hold
c. Have data information if it is inaccurate or incomplete in nature
d. Request to delete the personal data if there is no proper reason
E. On request we remove
If you wish to use any of the above rights, please contact us at providing details of your request.

7. IP addresses When you visit the official website, you can make use of our mobile applications or get into the open communications from us, the servers may record data regarding the device and the network which you are using to connect with us, which is included in the IP address.
We collect your Internet Protocol (IP) addresses to track or check the aggregate non-personal data. Such as, understanding the device, geographic locations, with the browser customers and visitors can navigate our site.

8. Tracking Technologies / Cookies The internet pages of Farehuts use cookies, text files that are stored in a computer system through the internet browser. By using these cookies, we can provide users of this website along with a more user-friendly experience that would not be possible without the cookie setting as well.
Additionally, the first-party cookies mentioned above can use anonymized third-party web analytics services on our websites and mobile apps, such as Google Analytics. The analytics providers administer the services make use of technologies such as cookies, and it helps us analyze how visitors use our websites and apps accordingly

9. Changes to this Privacy Policy
We can change the Privacy Policy in the upcoming days. We keep updated with the notification about the material changes to the scripted Privacy Policy. It is done by mailing on the registered email address which you provide to us, or by putting a notice on our website.