Compassion Exception Policy (CEP) – WinkTravelDeals

Last Updated:17 Sept 20025

At WinkTravelDeals.com, we understand that unexpected life events can affect your travel plans.
Our Compassion Exception Policy (CEP) offers eligible customers special discounts on our cancellation, refund, or ticket change service fees.

Categories & Benefits

Category	Eligibility Requirements	New Booking	Exchange / Refund / Cancel
U.S. Military (traveler & immediate family)	Proof of Active Duty or Veteran Status	Up to $35 off new booking service fees	100% discount on our cancellation, refund, or ticket-change service fees
Bereavement (traveler or immediate family)	Letter from a funeral director or similar documentation	Up to $35 off new booking service fees	100% discount on our cancellation, refund, or ticket-change service fees
Customers with Visual Impairments	Customer states they have a visual impairment and cannot use the website	We always match the website fare	50% discount on our cancellation, refund, or ticket-change service fees

Definition of Immediate Family

Immediate family includes: spouse, domestic partner, parents, children, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews.
Eligibility applies whether the relationship is biological, adoptive, step, foster, in-law, ward, or legal guardian.

Acceptable Military Identification

• Active Duty: .mil email address, Active Duty ID Card as well as Guard/Reserve ID or Common Access Card (CAC)
• Veterans: Military Retiree ID, Veterans ID Card along with Veteran Health ID Card, Uniformed Services ID or a State Driver’s License marked “VETERAN”

Important Notes

• The CEP applies only to WinkTravelDeals.com service fees for cancellations, refunds, or ticket changes.
• Customers may still be responsible for any airline or supplier penalties and fare differences.
• This benefit is available only by phone, please inform our agent when you call.
• Airlines and other travel suppliers maintain their own rules and may not offer similar waivers.