Eva Airways

EVA Air Booking, Policies, Fees, & Customer Service

Eva Airways is one of the two largest airlines in Taiwan after China Airlines. It is headquartered at Taoyuan International Airport in Luzhu, Taoyuan City. The Airline covers more than 40 destinations that span across Asia, Australia, Europe, and North America. In this blog WinkTravelDeals will provides thorough information on everything related to EVA Air, from its cancellation guidelines to flight adjustment policies.
 

How to Book my Flight at EVA Air Booking?

Below are the simple steps for the EVA Air booking process:
  • Firstly, visit the official website of EVA Air.
  • Hover on the “Plan & Book” section.
  • Now, hover on “Book Online”.
  • Now. click on “Book a flight”. After that screen will open with a booking form.
  • Now, choose from Round Trip, One Way, and Multicity/Stopovers.
  • Now, mention the departure and destination city.
  • After that mention, the departure/return date.
  • Choose Date Type-flexible or Specific.
  • Choose the number of adults, children, or infants.
  • Now, click on Search and Book.
  • Fill up your details.
  • Make the payment from the payment gateway.
  • Now, you will get the confirmation on your registered email address or phone number.
  • This way you can successfully book your ticket with EVA Air.

 

How to Manage Booking at EVA Air?

You can check in with a mobile device, web browser on a PC, or self-service check-in kiosk. You can easily conduct Air check-in online:
  • Visit the official website of  Air.
  • Hover on the “Manage” section.
  • Now, click on “Online check-in” in “Manage Your Booking”.
  • Now, the screen will open with a form.
  • Select, Booking reference/Ticket Login.
  • Now, enter Booking Reference/Ticket Number/EMD Number, Last / Family Name, First / Given + middle name if applicable, and verification code.
  • Then, click on “Log In”.
  • Now, download/print your boarding pass and you will be successfully checked in with the airline.

 

What is EVA Air Flight Change Policy?

EVA Air offers a flexible flight change policy to help passengers avoid unnecessary ticket change fees. Below are the key points you should be aware of before modifying your flight:
 
  • Flight changes can be made from 3–7 hours up to 360 days before the scheduled departure.
  • Modifications must apply to all passengers under the same booking.
  • Booking changes, payments, and ticket modifications are processed simultaneously online.
 
However, in the following situations, you must contact the EVA Air ticketing office:
 
  • The booking record does not match the original ticket information or the number of passengers differs.
  • The booking includes special requests that require assistance from the EVA Air reservation center, such as Pet transportation, Cabin-seat baggage, Medical needs, Transport of medical or sports equipment.
  • The booking includes paid additional services, such as Pre-purchased baggage, Chargeable seats, or Exclusive gourmet meals.
  • The ticket was purchased using mileage award points on EVA Air's website — these cannot be changed online.
  • If your itinerary includes special requests (e.g., seat selection, special meals, wheelchair assistance), you must re-submit those requests after making a change.

 

How much is the EVA Air Flight Change Fee?

EVA Air's flight change fees depend on several factors, including fare type, route, timing, and how the change is made. Here's a rough estimate of the EVA Air flight change fees:
 
Scenario Change Fee Notes
Within 24 hours of booking NIL Free changes are allowed within 24 hours of booking, provided the booking was made at least 7 days before departure.
Economy Class (outside 24-hour window) $50–$400 Fee varies based on fare type, route, and timing.
Premium Economy/Business Class $50–$300 Higher flexibility; fees depend on fare conditions and route.
Changes made via airport, ticketing office, or call center Additional $50 service fee Applies to tickets issued by travel agents and changed through these channels.
Airline-initiated cancellation changes or natural disasters NIL No change fee applies in cases like flight cancellations, natural disasters, or other uncontrollable events.
Changes due to personal emergencies (e.g., illness, bereavement, pregnancy) Possible fee waiver Fees may be waived upon providing valid documentation.

 

It is important to remember that,

  • Fare Difference: In all cases, if the new flight is more expensive, passengers must pay the fare difference.
  • Non-Refundable Tickets: Changes are allowed, but fees apply as noted above.
  • Refundable Tickets: May offer more flexibility, but fees can still apply depending on fare rules.

It’s best to contact EVA Air directly or contact us at +1-866-579-8033 to get updated info on flight changes.

 

What is EVA Air Cancellation Policy?

EVA Air allows free cancellations within 24 hours of booking for flights to or from the U.S., if booked at least 7 days before departure. After 24 hours, cancellation fees apply based on fare type — Economy fares have lower fees, while Premium Economy, Business Class, and First Class cost more. Non-refundable tickets usually only refund taxes and fees.
 
If EVA Air cancels your flight, you get a full refund with no charges. Award tickets can be canceled with a service fee unless waived for top-tier members. Tickets booked through EVA can be refunded online, while those booked via travel agents must be canceled by them. Online cancellations cover the full booking; partial cancellations require calling EVA Air.
 

What is EVA Air Refund Policy?

EVA Air's refund policy is structured to accommodate different scenarios and ticket types. The airline has a free 24-hour refund policy if the flight is more than 7 days prior to departure. This is for tickets booked online or at ticketing offices for travel to/from the USA. The refund is free if the cancellation and refund request is made within 24 hours.

 

What are the Amenities Provided in EVA Air Business Class?

EVA Air is widely known for its business class services. Following are the amenities provided by EVA Air for business class passengers:
 
Business Class seats on EVA Air feature 110V outlets, adjustable LED reading lamps, retractable privacy dividers, and individual satellite phones.
  • These seats offer full recline, adjustable headrests and footrests, electric lumbar support, and ergonomic design.
  • Passengers can watch TV, movies, listen to music, or play games on personal touchscreen displays.
  • EVA Air serves a variety of meals, plus a wide selection of wines and champagnes.
Apart from all these facilities, business class passengers also receive priority check-in, security, boarding, and VIP Lounge access along with amenity kits.
 

What is EVA Air Baggage Policy?

The airline's baggage rules for EVA Air clients depend on their travel category along with their ticket release date. The airline lets Royal Laurel and Premium Laurel and Business Class passengers bring two carry-on bags each weighing up to 7 kg while Premium Economy and Economy passengers receive one piece.
 
The maximum two baggage limit for checked items with 32 kg capacity each exists for Business class passengers, and Premium Economy and Economy passengers have the same limit but with 23 kg per bag. Traveled bags must meet the size restriction of 158 cm or lower.
 
Any bag exceeding 292 cm or weighing more than 45 kg needs to be transported as cargo. Infants without a seat get one checked bag. Extra or overweight baggage incurs fees. It’s recommended to check your ticket for baggage information specific to your ticket.
 

Conclusion

Whether you're a frequent traveller or planning your first international journey, EVA Air offers a balanced combination of flexibility, premium service, and policies. From online booking and check-in options to flight change and cancellation policies, the airline ensures a smooth experience at every step.
 
With baggage allowances, business class amenities, and a responsive customer service team, EVA Air stands out as a reliable choice for both economy and premium travelers. Always remember to review your fare type and the latest policy updates before making changes or cancellations. For personalized assistance, you can also reach out directly to EVA Air Customer Service or trusted travel partners like WinkTravelDeals at +1-866-579-8033.

 

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