Korean Air

Korean Air Cancellation Policy | Refund, Baggage and Check-In

Korean Air gives many privileges to its customers. To start with they can auto check-in right at the time of booking. The airline allows you to book tickets in Economy, Prestige and First with different flexibilities and refund options on domestic and international flights. Tickets that originate from Korea are more flexible in comparison. The charges you pay will also typically depend on the type of ticket with higher fare classes requiring you to pay less. In this WinkTravelDeals blog, we will clear the confusion around Korean Air policies.

Korean Air Cancellation Policy

 
Korean Air requires you to cancel a ticket up to 1 hour before the departure. In case your plans have changed, you must inform the airline beforehand. If you don’t, you may have to pay a no-show penalty and all your subsequent flights will be cancelled. Cancellation may also require you to pay a Korean Air cancellation fee which will be assessed according to your fare class.
 
The fee is typically less for Economy Standard and Prestige Plus compared to Economy Saver and Prestige Standard. Economy Flex, Prestige Flex and First tickets can be cancelled free of charge. But, the airline will charge you a service fee under its Korean Air cancellation policy.
 
Here are some points you must remember.
 
  • Not boarding the flight after check-in will be considered a no-show cancellation.
  • Cancellations of the flight or any delay of up to 2 hours or more will be informed to the passenger within 30 minutes of the airline coming to know about it.

Korean Air Refund Policy

 
Korean Air has a fixed refund penalty on domestic flights but on international flights, it will vary depending on the route and ticket type. You must cancel the ticket before you ask for a refund to prevent a no-show. For your convenience, Korean Air may also cancel your ticket without informing you when you seek a refund. This is also done to prevent a no-show.
 
Korean Air allows you a grace period to let you get a refund on an expired ticket. Under Korean Air refund policy, this is within 30 days of the ticket’s expiry. You can get a refund of your ticket only after your refund gets approved. The airline will take up to 3 working days to approve the refund request. The miles you paid for Award tickets and Award upgrade tickets will be reinstated when a refund request is approved. 
 
Here are some situations when you will be eligible for a full refund.
 
  • For a refund request 90 days or more before the departure of an international flight originating in Korea.
  • When your flight has been cancelled involuntarily and you have not accepted an alternate flight. 
  • A full refund can be requested within 24 hours of purchase for a wholly unused ticket under Korean Air cancellation policy 24 hours.
  • This option is available for tickets purchased through Korean Air service center, website or local branch office.
  • You must call the travel agency or customer service of the third-party site like WinkTravelDeals at +1-866-579-8033 if the ticket was not booked directly with Korean Air.

Korean Air Baggage Policy

 
The free Korean Air baggage allowance depends on the fare class of your booking. The higher your fare class, the better your chances of travelling with more luggage. All ticketed passengers have the basic allowance of 1 carry-on and 1 personal item. In the Prestige or First cabins, they are allowed to bring up to 2 carry-ons along with 1 personal item. But, the size limit will not change for them.
 
The korean air baggage size of each carry-on should not exceed 115 cm. (sum of length, breadth and width). The combined Korean Air baggage weight limit for international flights of the personal item and carry-ons should not exceed 10 kg and 18 kg, for Economy and First/Prestige passengers respectively. Every Economy passenger may have a free checked bag allowance of up to 2 bags of 23 kg each.
 
Prestige and First passengers have up to 2 and 3 bags of 32 kg each included in their ticket. For each bag in excess of the free Korean Air Baggage allowance, you will have to pay an extra baggage fee. 
 
Here are several things you must be cautious about on Korean Air.
 
  • Baggage exceeding 203 cm. - Only special baggage like musical instruments or sporting equipment measuring more than 203 cm are allowed.
  • Infant baggage allowance. - Infants and children are allowed to travel with 1 car seat and 1 stroller. On international flights, 1 additional baggage is also allowed.
  • Excess baggage fee. - For each excess like oversize or overweight, you will have to pay the corresponding fee. 

Korean Air Check In Policy

 
Korean Air allows you to check in online if it is a flight operated by the airline. Online check-in is also available on flights sold by Korean Airlines and on flights operated by Delta Airlines, Air France, or KLM. You can check in up to 1 hour before the departure. The online check-in opens 24 hours before departure for flights to the US or Canada. Otherwise, it starts 48 hours prior to departure for international flights.  You can also include an auto check-in at the time of booking which completes the process of Korean Air check in automatically. SKYPASS members can also use their account to check-in. SKYPASS club is the frequent flyer program of the airline. 
 
Here is a brief step-by-step process of the check in process if you have not opted for auto check in.
 
Step 1 - Click on the 'online check-in' button on Korean Air website or mobile application.
 
Step 2 - Enter the details of your ticket like ticket number or booking reference and your last name.
 
Step 3 - Select or change the seats that have been assigned. 
 
Step 4 - Wait for the process to be completed.
 
Step 5 - On completion, you will get an update and a boarding pass.
 

Conclusion

Korean Air relaxes its policies on baggage for passengers with special needs. Policy on cancelling and refunding of tickets also lets passengers enjoy flexibility. Most tickets can be cancelled within 24 hours of the purchase. You can ask for a refund within 30 days of the ticket’s expiry. You can call the airline or WinkTravelDeals at +1-866-579-8033 to have more information on the Korean Air’s policies.
 

Frequently Asked Questions

Do I need to pay a higher refund penalty for cancelling a ticket closer to departure?
If your flight is originating from Korea, the refund penalty for cancelling a ticket will be assessed according to how far is your departure from cancellation.
 
Can I avoid paying a penalty on refund?
Yes, if your flight originates in Korea and you make a refund request more than 90 days before departure you can avoid paying a penalty on refund.
 
Can I get a refund on an award or award upgrade ticket?
Yes, you will be able to get a refund on an award or award upgrade ticket but only after the refund request gets approved.
 
Can I be declared a no-show after check-in?
Yes, if you do not board your flight after check-in, you will be declared a no-show.
 
How soon will I get a refund if I pay with my credit card?
It will usually take 1 to 4 weeks to show the refund on your statement. To get an update on refund status, you must contact the credit card provider.

 

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