How to Cancel a Philippine Airlines Flight and Get a Refund?

What is Philippine Airlines Cancellation Policy?

Key Points of the Philippine Cancellation Policy

• 24 hour cancellation policy: If you cancel within a day of booking, provided your flight is at least 7 days away. It applies to tickets booked directly through PAL’s website, mobile app or ticketing offices.

• After 24 hours: Cancellation terms vary based on the ticket type. Economy Supersaver or Promo fares are generally non-refundable while Flex fares or Business Class tickets may offer partial refunds or rebooking choices.

• No Shows: Missing a flight without cancelling could lead to automatic cancellation of onward or return bookings and potential fines.

• Special circumstances: PAL may offer exceptions in urgent cases like medical issues, natural disasters or visa denials. Supporting documents are usually required.

How Much is the Philippine Airlines Cancellation Fee?

• For fully refundable fares like Economy Flex and Business Flex, you can cancel and get a full refund without fees.

• For partially refundable airfares like Economy Saver, Premium Economy and Business Value, there is a cancellation charge for unused tickets. No refund if partially used.

• No refunds are given for completely or partially used tickets for non-refundable fares such as Economy Supersaver.

How to Cancel Philippine Airlines Flight?

• Online via the PAL website: Log in to your booking and look for the cancellation or ‘Philippine Airlines Manage Booking’ section.

• PAL mobile app: Similar steps to the website.

• Call  Philippine Airlines customer service: Contact the airline directly to ask about cancellation options and charges. It is particularly useful for complex bookings or if you booked through an agent.

• Visit ticket offices: Ideal for direct assistance or if you need to submit documents.

What is Philippine Airlines Refund Policy?

• Refundable Tickets: You can get a reimbursement minus any applicable cancellation charges.

• Non-Refundable Tickets: No refund on the base fares, but taxes may be paid back on request.

• Flight Disruptions by PAL: You are allowed a full reimbursement or free rebooking if your flight is canceled, adjourned or considerably delayed by the airline.

• Special Situations: Refunds are considered in emergencies such as death or serious illness.

How to Request a Refund from Philippine Airlines?

• Go to the Philippine Airlines Refund Request page.

• Fill in your booking reference number and passenger details.

• Submit the refund form with supporting documents if required.

Ticket Office:

You can also visit a PAL office near you to submit a refund request in person.

Third-Party Bookings:

• If you booked through a travel agency or online travel platform, you will need to process your refund through them directly.

• A refund request will be initiated after 5-10 banking days depending on the payment method. PAL offers refunds as travel credits in specific cases which may be processed more quickly.

Tips for Hassle-Free Philippine Airlines Cancellation and Refund

• Review your fare rules before booking - Knowing what kind of flexibility your fare allows can prevent surprises later.

• Cancel early - The earlier you cancel, the higher your chance of getting a partial or full refund.

• Use PAL's official channels - For cancellations and refunds, use only the airline’s official website, app or authorized agents.

• Keep documentation - If you are requesting a refund for medical or personal reasons, keep your receipts and certificates ready.

• Follow up - If you don’t hear back within the stated time frame, call PAL or email their customer support for an update.

Final Thoughts