Aeromexico Cancellation Policy

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18 March 2025

Aeromexico Cancellation Policy: Fees, Refund & Compensation

Flight plans shift, and knowing the fine print matters. Aeromexico cancellation policy offers refunds and compensation under specific conditions, but policies vary by ticket type and timing. A missed step could mean extra costs, while the right approach keeps things under control. Grab the details as is elaborated here by WinkTravelDeals, and it can make handling cancellations far less frustrating.
 

Does Aeromexico have a cancellation policy? What does it say?

Aeromexico cancellation policy provides passengers with various options, depending on fare type and timing:
 
  • Cancel within 24 hours of booking for a full refund, applicable only if the booking was made at least 7 days before departure.
  • Non-refundable; cancellations do not result in a refund.
  • Allow cancellations with refunds issued as electronic vouchers or to the original payment method.
  • Failure to cancel or change a reservation before departure results in forfeiture of the ticket's value.
  • Must be submitted at least seven business days before the ticket's expiration date.
  • Vary by route and timing; for example, domestic flight changes made 0-7 days before departure incur a $1,000 MXN fee.
Passengers are advised to review fare conditions and contact Aeromexico customer service for specific inquiries.
 

How to Cancel an Aeromexico Flight?

  • Go to Aeromexico's official website and find the "My Trip" section on the homepage.
  • Enter your reservation number and last name to access your booking details online.
  • Select the specific flight you want to cancel from the list of active reservations.
  • Click on the cancellation option and review the refund eligibility for your ticket.
  • Confirm your cancellation request and wait for the confirmation message on the screen.
  • Check your email for a cancellation confirmation and refund details if applicable as per the Aeromexico Cancellation policy.
  • Call Aeromexico customer service USA at 1-800-237-6639 or 1-866-579-8033 to make the cancellations over a call.

What is the Aeromexico Refund Policy?

Aeromexico refund policy varies based on the type of fare purchased:
 
  • Aeromexico Flexible Fares: These tickets are eligible for refunds. Passengers can cancel their flights at any time before departure and receive a full refund.
  • Aeromexico Non-Refundable Fares: Tickets that are not classified as flexible are generally non-refundable. However, if a cancellation is made within 24 hours of booking and the flight is scheduled to depart at least seven days later, a full refund may be granted. This is as per the 24 hours rule of Aeromexico Refund policy.

How can I get a refund from Aeromexico?

Refunds are processed through the original point of sale. If booked on Aeromexico’s website, contact their Call Center at +1-800-237-6639. If purchased through a travel agency or third-party site, reach out to them directly.
 
Provide your booking reference, personal details, and cancellation reason. The request must be made at least seven business days before the ticket expires.
 
Once submitted, the request will be reviewed. Refund timing depends on the payment method and financial institution as per the Aeromexico refund policy.
 

How much is the Aeromexico Flight Cancellation Fee?

Aeromexico cancellation fees vary based on fare type and route. Here's a breakdown:
 
Fare Type Route Cancellation Fee
Basic All Non-Refundable
Classic Domestic Up to $200 USD
Classic International Up to $300 USD
AM Plus Domestic Up to $200 USD
AM Plus International Up to $300 USD
Flexible All No Fee
Premier Domestic Up to $200 USD
Premier International Up to $300 USD
 
Aeromexico Basic fares are non-refundable, and cancellation fees can vary based on specific routes and booking details.
 

How much does it cost to change a flight with Aeromexico?

Changing a flight with Aeromexico incurs fees depending on the fare type and route:
 
  • Basic Fare: No changes allowed.
  • Classic, AM Plus, Premier Fares:
  1. Domestic Flights: Change fees up to $200 USD.
  2. International Flights: Change fees up to $300 USD.
  • Flexible Fare: No change fees apply.
Fare differences may apply when making changes, and fees can vary based on specific routes and booking details.
 
For precise information on cancellation and change fees, passengers should consult their specific fare conditions or contact Aeromexico at 1-866-579-8033.
 

How to claim compensation from Aeromexico?

Aeromexico passengers may be eligible for compensation in cases of flight delays, cancellations, or denied boarding. Compensation amounts vary based on factors such as flight distance and length of delay. For instance, under EU regulations, passengers on flights canceled less than 14 days before departure could receive up to $650 per person.

  • Collect all relevant flight details, including booking references, flight numbers, and dates.
  • Keep records of communications from Aeromexico regarding the delay or cancellation.
  • Visit Aeromexico's official website or contact their customer service to file a compensation claim.
  • If the claim process becomes challenging, services like AirHelp can assist in pursuing compensation. Or you can call WinkTravelDeals at 1-866-579-8033.

Aeromexico Flight Compensation Claims

Flight Distance Delay Length Compensation Amount
Up to 1,500 km Over 3 hours €250
1,500 - 3,500 km Over 3 hours €400
Over 3,500 km 3-4 hours €300
Over 3,500 km Over 4 hours €600

 

Changes happen, but a clear refund process makes all the difference. Aeromexico provides options, though eligibility depends on multiple factors. Some cancellations allow refunds, while others require fees. Acting fast and knowing the right channels help avoid unnecessary charges. A well-handled cancellation can turn an unexpected change into a smoother experience. Call WinkTravelDeals at 1-866-579-8033 to know all the more insights!

 

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